{"id":9439,"date":"2026-03-16T15:30:37","date_gmt":"2026-03-16T14:30:37","guid":{"rendered":"https:\/\/www.c2dprevention.com\/?p=9439"},"modified":"2026-03-16T21:27:18","modified_gmt":"2026-03-16T20:27:18","slug":"why-your-best-operators-are-sometimes-the-most-exposed-to-accidents","status":"publish","type":"post","link":"https:\/\/www.c2dprevention.com\/en\/blog-en\/why-your-best-operators-are-sometimes-the-most-exposed-to-accidents\/","title":{"rendered":"Why Your Best Operators Are Sometimes the Most Exposed to Accidents ?"},"content":{"rendered":"\t\t
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Human error, workplace accidents and neuroscience: why are experienced operators often the most at risk? Understanding autopilot mode to strengthen occupational risk prevention.<\/em><\/h5>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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There is a persistent belief in companies: the more experienced an employee is, the safer they are. So when a workplace accident affects a seasoned professional, the incomprehension is total. Their manager doesn’t understand it. They themselves don’t understand it. Yet neuroscience applied to occupational risk prevention offers a precise explanation \u2014 and once understood, it’s hard to forget.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The Brain: An Energy Manager, Not a Danger Detector<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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The brain faces a permanent challenge: it accounts for 2% of our body mass but consumes nearly 20% of our energy. Its solution? Delegate as much as possible. It creates automatisms \u2014 those “neural highways” that allow complex tasks to be carried out without conscious effort. Driving, typing on a keyboard, climbing stairs: everything that is learned and repeated eventually shifts to autopilot. This mechanism is brilliant. And it is also where the trap for workplace safety lies.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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The Paradox of Experience: Routine as a Blind Spot<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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Here is what most safety training programs have not yet incorporated:<\/p>

The brain does not activate conscious vigilance in the face of danger. It activates it in the face of novelty.<\/em><\/p>

The first time an operator manoeuvres a forklift, their brain is fully alert: it analyses, anticipates, checks. After the hundredth manoeuvre in the same environment? Everything happens without conscious effort \u2014 and therefore without active vigilance.<\/p>

In 80% of workplace accidents linked to human error, the person involved is experienced and in a routine situation (Rousset, Moll & Amalberti, 2011)<\/em>. This is no coincidence. It is a neurological property \u2014 a structural human factor, not an individual failing.<\/p>

The formula coined by neuroscientist Dr. Isabelle Simonetto has become a reference in risk prevention:<\/p>

Experienced person + routine activity = autopilot = tenfold risk.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Marc and the Manhole: The Invisible Human Error<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"Neuroscience\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Marc is managing an unplanned electrical intervention \u2014 his brain is fully engaged. A colleague nearby opens a manhole cover. Marc finishes, turns around\u2026 and falls in. The hole was visible. He didn’t “see” it.<\/p>

This is what neuroscience calls focused attention: when the conscious mind is saturated by a priority task, the rest of the environment is filtered by automatisms \u2014 that is, by habit, not by vigilance. A form of human error that neither sanctions nor instructions alone can prevent.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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\"I Only Perceive What I Have Learned to Perceive\"<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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A seasoned operator does not scan their environment like a novice. They see what they expect to see. Whatever falls outside their usual patterns may not be registered \u2014 even if it is visible to the naked eye.<\/p>

This also fuels overconfidence bias: after years without a workplace accident, the brain learns that “things go fine” and unconsciously lowers its alert level.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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What This Means for HSE, HR and Managers<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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This paradox is not meant to blame experienced workers. It is meant to rethink occupational risk prevention \u2014 which is too often calibrated for novices.<\/p>

  1. Target experienced workers too \u2014 and especially \u2014 in safety talks<\/strong> They are the ones who operate most on autopilot. Messages that acknowledge their expertise while pointing to the human factor of routine will have far greater impact.<\/li>
  2. Introduce breaking points into routine tasks<\/strong> Checklists, self-questioning, formalised key actions: these human reliability tools force a return to conscious awareness where the brain would otherwise rush ahead.<\/li>
  3. Encourage the reporting of near-misses<\/strong> A senior worker who reports a near-miss demonstrates that their safety culture is still functioning. This should be actively encouraged.<\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t
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    The Good News: The Brain Is Adaptable<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Dangerous automatisms can be reprogrammed. Safe behaviours can become new reflexes, provided they are practised regularly and intentionally. This is the aim of approaches such as BBS (Behaviour-Based Safety).<\/p>

    The challenge for HSE professionals is not to monitor experienced workers. It is to design environments and routines that keep their brains active where the risk of a workplace accident is real \u2014 even when everything seems familiar.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Conclusion<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Would you like to integrate neuroscience into your occupational risk prevention approach? C2D Pr\u00e9vention offers workshops and support programmes<\/strong><\/a> to sustainably embed safe behaviours.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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    Sources :<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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    Simonetto, I. (2020). Neurosciences et s\u00e9curit\u00e9 \u2014 \u00c9viter les erreurs humaines au travail.<\/em> \u00c9ditions Mardaga.<\/p>

    Rousset, Moll & Amalberti (2011). Study on human errors in professional environments.<\/em><\/p>

    Prevenscope.com \u2014 Neuroscience in the service of good safety practices<\/em> (2022).<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

    Human error, workplace accidents and neuroscience: why are experienced operators often the most at risk? Understanding autopilot mode to strengthen occupational risk prevention. There is a persistent belief in companies: the more experienced an employee is, the safer they are. So when a workplace accident affects a seasoned professional, the incomprehension is total. Their manager […]<\/p>\n","protected":false},"author":7,"featured_media":9441,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_yoast_wpseo_focuskw":"","_yoast_wpseo_title":"","_yoast_wpseo_metadesc":"","_yoast_wpseo_meta-robots-noindex":"","_yoast_wpseo_meta-robots-nofollow":"","_yoast_wpseo_opengraph-title":"","_yoast_wpseo_opengraph-description":"","_yoast_wpseo_twitter-title":"","_yoast_wpseo_twitter-description":"","inline_featured_image":false,"_yoast_wpseo_focuskw_text_input":"","footnotes":""},"categories":[50],"tags":[],"class_list":["post-9439","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog-en"],"acf":[],"yoast_head":"\nWhy Your Best Operators Are Sometimes the Most Exposed to Accidents ? - C2D Prevention<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.c2dprevention.com\/en\/blog-en\/why-your-best-operators-are-sometimes-the-most-exposed-to-accidents\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Why Your Best Operators Are Sometimes the Most Exposed to Accidents ? - C2D Prevention\" \/>\n<meta property=\"og:description\" content=\"Human error, workplace accidents and neuroscience: why are experienced operators often the most at risk? 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